Get 24/7 assistance when you’re stranded on the side of the road.
| FREE | CLASSIC R49/pm | PREMIUM R99/pm | ELITE R139/pm |
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 | RUNNING OUT OF FUEL 10 litres of fuel is supplied in the event of the vehicle running out of fuel – maximum 2 incidents per annum. Fuel assistance at non-roadside locations will be assisted, but on a Member to Pay basis. |
 | TYRE CHANGE SERVICE A service provider is dispatched to change a flat tyre. If the vehicle is not fitted with a spare tyre or the necessary tyre changing equipment, the vehicle can be towed on a Member to Pay basis. Any costs for the repair of the tyre, parts, wheel balancing or similar charges are excluded. |
 | KEYS LOCKED IN THE VEHICLE A service provider is dispatched to unlock the vehicle. The cost of the call-out and one hour’s labour is covered. The service excludes parts, components, key cutting costs or similar charges. If a key has broken in the ignition or vehicle door, an appropriate service provider will be dispatched. Should the problem not be resolved, the cost of additional services, such as a tow-in can be facilitated on a Member to Pay basis. If locksmiths are unable to unlock newer model vehicles; the vehicle can be towed to the nearest appropriate place of repair (dealer) or safekeeping or to the member’s requested location on a Member to Pay basis, on condition that the account with the service provider is settled at the time of service. Should the key be lost (not locked in the vehicle), assistance is provided on a Member to Pay basis. |
 | MECHANICAL AND ELECTRICAL BREAKDOWN A towing service is provided to tow the vehicle to the nearest place of repair (dealer) or safekeeping. An additional tow will be provided in the event of the most appropriate place of repair (dealer) not being open at the time of the incident. |
 | JUMP-START SERVICE A service provider is dispatched to jump-start the vehicle. The service is limited to reasonable services to mobilise the vehicle but excludes the cost of parts, components and similar provisions. If the problem cannot be resolved the vehicle will be towed to the nearest place of safekeeping (dealer). An additional tow will be provided in the event of the most appropriate place of repair (dealer) not being open at the time of the incident. New vehicle models that are still under warranty should not be jump-started; a tow truck will be dispatched to tow the stranded vehicle to the most appropriate place of repair (dealer) or safekeeping. |
 | ADDITIONAL ASSISTANCE FOR INCIDENTS OVER 100KM FROM YOUR HOME Should the roadside incident occur more than 100 kilometres from the member’s home, the member has access to one of the following benefits, to a maximum of R500.00. Accommodation for one night. Arrangement of a taxi service. Rental of a class B vehicle (valid credit card to be produced). Cost of repatriation (towing or transportation) of the vehicle following repair, covered up to a maximum of R500.00. |
Learn more about our subscription plans or explore the RoadSave Membership Handbook.
Terms and Conditions
Any assistance not covered by Roadside, but offered on a “Member to Pay” basis and is subject to the policyholder paying the costs at the time of service. Roadside assistance shall only be provided where an Elite subscription has been active for more than 3 days to prevent potential misuse.
Roadside Assist excludes assistance in the following incidents:
- Where a the first payment for the subscription has not been received and/or where the subscription which includes Roadside Assistance has not been active for more than three days.
- Costs incurred for assistance following an attempted theft, or hi-jacking will be for the member’s account.
- Members will be advised that these costs need to be recovered from their insurance company directly.
- Vehicles not registered on the contract and or policy.
- The cost of repair of parts, such as new batteries, tyres, locks, keys, etc.
- The cost of towing or repairs if RoadSave did not request the service.
- Vehicles not registered under the Road Traffic Act or similar legislation applicable in South Africa.
- Vehicles that are un-roadworthy or clearly in a state of neglect.
- Recovery of a vehicle, i.e. any costs incurred in order to move a disabled vehicle into a position to facilitate a tow.
- Any damages that may be caused by external factors i.e. potholes, road works etc.
- Roadside Assistance is limited to 2 incidents per annum.