How much can I save when settling traffic fines with RoadSave?
If you have a Classic, Premium or Elite subscription, you can save up to 50% when settling your fines with RoadSave. Please note that fine discounts are not guaranteed.
When will I receive notifications of outstanding fines?
If you have a Classic, Premium or Elite subscription, you will receive an email and push notification of outstanding fines between the 2nd and 5th of every month. Please note that you have to register your ID number to receive monthly notifications.
The licence plate number on the fine does not belong to me?
Handwritten fines are issued against your ID number, irrespective if the vehicle belongs to you or not. Vehicle Rental companies will assign traffic fines incurred during your period of rental to your name eg the licence plate number of the rental vehicle will be reflected on the fine.
Do you include fines for offences across the whole of South Africa eg do you cover all areas/districts?
Yes, RoadSave will find and report traffic fines across the whole of South Africa.
RoadSave says I have no fines, but when I checked with traffic departments, they told me I have outstanding fines?
This could be due to a number of reasons:
- The fine might have been recently updated by the local authority and a redirection was done.
- The local authority system was off-line when we initially queried for new fines.
- There were data sync issues with the local authority's system and this was only fixed recently.
- The ID number could be registered with another Fines Administrator already.
RoadSave says I have no fines, but when I wanted to renew my vehicle license, they told me I have outstanding fines?
Please refer to question & answer above.
Why is the Street Name not included on the fine?
Some local authorities might not report the street name on the fine. This is dependent on the system integration RoadSave and/or its partners has with the relevant authority. The district should however be shown on the fine.
Why is the Offence Description/Detail not included on the fine?
Some authorities might not report the offence description/detail. This is dependent on the system integration RoadSave and/or its partners has with the relevant authority.
How long does it take to settle a fine with the authority after I've paid with RoadSave?
RoadSave and/or its partners will settle your fine(s) with the relevant authority within 3 business days.
When do I get a receipt as proof that the fine has been paid/settled?
RoadSave will immediately send a receipt to your email address as proof of payment. Kindly note that the authority could take up to 21 days to issue a receipt. Receipts from authorities are available on request.
My fines are very old?
RoadSave will list all outstanding fines as received from the authorities.
How do I know these fines are real and can you supply proof?
RoadSave can obtain additional info and proof from the relevant authority. This does however require an administrative function for which we'll charge a small fee.
Fine Processing/Settlement Times
Settlement of fines could take up to 5 working days.
Transaction Fees
RoadSave charges a 3.5% transaction fee e.g. assuming you have an outstanding balance of R200.00 the transaction fee will be R7.00. The final amount payable will therefore be R207.00