You never know when an accident might happen. Our medical emergency button gives you peace of mind that help is always just a tap away.


Connect and share your location with a live, medically trained agent. Our medical agent will provide emergency pre-arrival instructions, like CPR, until help arrives. This lifeline could save your life or allow you to save the life of a loved one.
Our emergency contact centre will dispatch the nearest emergency medical services to your exact location. We supply them with all your medical information to enable them to provide life-saving assistance.

Learn more about our subscription plans or explore the RoadSave Membership Handbook.



Through its network of service providers, Europ Assistance will facilitate the management of EMS to members; alternatively it will make use of the most appropriate service providers to perform EMS on the principles set forth below. The cost of the service is payable by the client or the client’s medical aid. On some RoadSave subscriptions, ambulance transport assistance up to a maximum of R10 000 per annum might be available.

1. Definitions and Interpretation

Emergency medical treatment shall mean medical treatment administered in response to an episode of illness or injury that of necessity requires immediate medical attention.

Illness shall mean bodily illness, sickness or disease.

Injury shall mean bodily injury caused by accidental, violent, external and visible means.

Medical emergency shall mean any injury or illness that threatens human life and which requires immediate medical intervention to preserve life.

2. Emergency Medical Evacuation

2.1 Emergency pre-arrival instructions:

EA will provide a member (or caller on his behalf) with pre-arrival instructions regarding any emergency medical condition by telephone so that emergency assistance can immediately be provided to a person suffering illness or injury until a medical team arrives at the scene. Pre-arrival instructions will be regarded as such and not as an accurate or definite treatment of any condition any person might suffer.

2.2 Emergency medical response to a scene of a medical emergency by road or air:

Immediate response is undertaken to the scene of a medical emergency where appropriate advanced lifesaving resuscitation will be provided to a member. Where necessary, the member will be stabilised before transportation is provided to the closest appropriate medical facility.

2.3 Transfer of the member to the most appropriate medical facility:

In all life threatening medical emergencies, a member will be transported by road or air to the most appropriate and closest hospital that can effectively manage that particular condition. If the condition is not life threatening, but necessitates the use of an ambulance, the member will be transported to the most appropriate and closest hospital that can effectively manage that particular condition.

2.4 Transfer of a member to a most appropriate medical care centre (if part of the initial

medical response i.e. “same day transfer”):

If a member needs specialist diagnostic or clinical procedures that cannot be performed

by an admitting hospital, such individual will be transferred by road or air to the receiving

facility where such procedures or specialist care can be performed i.e. “one way medical


3. Inter Facility Transfer:


• Airport transfer

• Diagnostic transfer

• Downgrade transfer

• Repatriation

• Social repatriation

• Upgrade transfer

• Urgent inter-facility transfer

Europ Assistance will have the right to make decisions and take action after having considered available medical evidence as to what it deems to be in the best interest of the person calling for assistance. Based on the aforementioned, Europ Assistance will determine the timing and mode of transportation or repatriation. Europ Assistance will follow the approved and signed off “CIF” Client Information Form, that has been completed by the client for Case Management.

4. Terms and Conditions

The cost of the service is for the client’s medical scheme’s/insurance’s account. Should the client not have Medical Insurance, the service will be provided on a Member-to-Pay basis. On some RoadSave subscriptions, ambulance transport assistance up to a maximum of R10 000 per annum might be available.

5. General terms

In order to validate members and provide the services Europ Assistance will need to collect and process members’ personal information. Europ Assistance SA undertakes to only collect and process members’ personal information to the extent that is necessary to provide the services and will take appropriate steps to protect such information from unauthorised access.