South African roads are unfortunately not in the best condition, and it’s inevitable that you will hit a pothole or two. Luckily you have our team on your side, who will claim pothole related damages from road authorities on your behalf. 



Learn more about our subscription plans or explore the RoadSave Membership Handbook.

What's included?

In the event of a claim, your membership of Pothole Assist entitles you to the following:

  • No limit on recovery i.e. recovery is for all damaged caused by or because of a pothole.
  • No excess payable.
  • Telephonic assistance and advice explaining what is necessary to prepare a claim.
  • Arrange for an initial assessment with a qualified and experienced assessor should it be required.
  • Case Management of the claim.
  • All Administration required for the presentation of a “bona fide” claim as determined and arranged by Pothole Assist. 
  • Up to 100% pay-out of all successful claims (Pothole Assist does not retain any part of the settlement paid by the roads agency)


How does Pothole Assist work? 

  1. Should the member suffer damage as result of pothole he/she logs the claim via the Call Centre or RoadSave chatbot for assistance.
  2. Once the beneficiary supplied all the required documents and other claim requirements, Pothole Assist evaluates the merits of the claim and gives a view as to the worth of proceeding with their claim.
  3. In the case where the merits of a claim are deemed non-valid, Pothole Assist sends a letter of explanation to the beneficiary explaining the exact reasons for this.
  4. Upon the validity of the beneficiary’s claim, Pothole Assist arranges all the necessary consultations and opinions that – in a claim manager view – the member requires for his/her claim.
  5. Pothole Assist attends to all reasonable queries upon request for further particulars that might be required in pursuit of settlement of the claim.
  6. Pothole Assist assists the beneficiary with all the necessary administrative support and documentation preparation for their submission.
  7. Pothole Assist follows up with the relevant roads agency to obtain the compensation required.
  8. The beneficiary will need to provide at least the following information for Pothole Assist to submit the claim:
    • ID Document
    • Valid Driving Licence
    • The Registration Details of the Vehicle
    • Exact GPS Co-ordinates of the pothole location
    • SAPS affidavit describing the incident
    • Photograph of damage caused by the pothole
    • Three written quotes for repair from reputable tyre / wheel shops or, if the vehicle has already been repaired, the final invoice for the repairs as well as proof of payment
    • If the vehicle is insured, a letter from the Insurance Company stating that the damage was not claimed from them.
    • If the vehicle is not insured, a police affidavit stating that there is no insurance cover on the vehicle damage.


Note that the requirements may vary according to the particular road agency, and we may request additional information. This includes Road Agency Specific Claim Forms that will be supplied to you for completion once the claim has been registered with Pothole Assist. 

Who is entitled to make a claim?

A valid member of Pothole Assist at the time of initiating a claim.

What are the Limits of Service?

  • Service is limited to vehicle damage because of a pothole on a road within the borders of the Republic of South Africa.
  • Pothole Assist cannot guarantee that the road agency or municipality will accept liability for the pothole damage and pay for the damage.


No service will be provided:

  • If the member has already claimed or is in the process of claiming for the damage from their Insurance Company.
  • The incident is not reported to us within 5 (five) working days of the incident.
  • Where the assessor does not substantiate the merits of the case; if the beneficiary does not agree, or there is material conflict between the beneficiary’s assessment and that of the assessor, then the case will be referred to the Pothole Assist Arbitration Panel. The decision of the Pothole Assist Arbitration Panel will be final and binding on all the parties. The Pothole Assist Arbitration Panel will consist of an admitted attorney, as well as a tyre expert from a leading tyre retailer. Pothole Assist will not be responsible for any costs incurred in referring the beneficiary’s case to the Panel.
  • Any costs incurred from the beneficiary being approached by an outside party, without written consent from Pothole Assist will not be covered.
  • The beneficiary is always free to get outside second opinions but the costs of these will not be borne by Pothole Assist unless prior approval has been secured in writing.
  • Membership must be fully paid up at the time of the incident.
  • At the time of the incident the beneficiary must comply with all the legal and regulatory requirements of the Roads Acts of South Africa and other such relevant legislation.
  • Pothole Assist does not guarantee recovery from the relevant roads agency but will endeavour to obtain the best possible settlement for the beneficiary.


What are the Service Level Commitments?

The claim is activated once the beneficiary has registered it with Pothole Assist. Thereafter, there will be a 5 - 20 working day turnaround period from the time that all supporting documentation has been received to get an initial response from the relevant road agency. Please note that it can take from 6 weeks to 6 months to get an outcome on the claim.